Transmission
Quality
Description
Latency
Latency (or delay) is the amount of time it takes for a packet to reach the receiving endpoint after being transmitted from the sending endpoint. This time period is called the end-to-end delay and can be divided into two areas:
•Fixed network delay—Includes encoding and decoding time (for voice and video), and the finite amount of time required for the electrical or optical pulses to traverse the media en route to their destination.
•Variable network delay—Generally refers to network conditions, such as queuing and congestion, that can affect the overall time required for transit.
Jitter
Jitter (or delay-variance) is the difference in the end-to-end latency between packets. For example, if one packet requires 100 ms to traverse the network from the source endpoint to the destination endpoint, and the next packet requires 125 ms to make the same trip, the jitter is calculated as 25 ms.
Loss
Loss (or packet loss) is a comparative measure of packets successfully transmitted and received to the total number that were transmitted. Loss is expressed as the percentage of packets that were dropped.